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Workforce
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Recent research suggests that only 30% of workers are fully engaged in their job. We can't fix corporate dysfunction until we break down bureaucracy and do right by our employees.Be the first to comment
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Many insurers struggle to proactively monitor and manage application delivery chains. What does it take to deliver round-the-clock service, with applications that work everywhere, all the time?
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CIO Pawel Brzeksi and vendor technical lead Michal Majcher recounted ING Poland’s journey from case management to customer engagement at the PegaWORLD user group meeting at the Rosen Shingle Creek resort in Orlando, Fla.
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As with mobile and social media, insurance company employees increasingly expect to have access to analytics and big data capabilities.
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Industry experts are warning that if insurance companies don’t master analytics and big data, someone else will — presenting a devastating competitive challenge.
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A new Microsoft survey across 32 countries shows worker appetite for social tools is increasing. However, financial services firms may not be prepared to satisfy this appetite.
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Rules-based short form is designed to simplify application process and facilitate sales.
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Among a roster of recent appointments and promotions announced by Selective Insurance were George Neale as SVP, Chief Claims Officer, and John Bresney as SVP, Application Delivery Services.
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The 5 job factors that matter most to IT executives have nothing to do with compensation. Are you ready to deliver?
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IT managers must think of employees as people, not as interchangeable resources, says author and former insurance CIO Frank Wander.
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Insurance IT pros aren't seeing huge salary increases, but job satisfaction is high and opportunities abound for those with a passion for the business, our research shows.
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New York Life’s senior managing director and chief information officer in the company’s Investments Group recommends seven stages to complete a successful first 100 days, leading to longer-term success.
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There's been much debate about the best way to encourage employee productivity. Insurance & Technology's IT Resource Management Guide offers insights into this challenge and other strategies for getting the most out of staff, budget and IT partners.
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Genworth U.S. Life Companies reduces new policy cycle times from about 25 days to an average of eight by adopting Aplifi's multi-carrier electronic settlement platform.
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A respondent to a Reddit thread on the pre-PC era provides a window into how billing and accounting systems were developed on punch cards.
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Over the last few years, there has been increasingly industry buzz about capability models, enterprise business frameworks, reference models, etc. What are they, how can organizations benefit from them, and what types of projects can leverage them?
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The new platform aims to integrate e-mail in social collaboration.
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Jim Knight, global CIO for Chubb Group of Insurance Companies, says the company's move to Jive as a social business platform is all about innovation and collaboration. Not required: sleepless nights.
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As with any other IT investment, insurance technology executives need to maximize the value – in terms of time and resources, as well as expenditures for every employee training investment. However, it’s often difficult to know where training will yield the biggest bang for the buck, as well as to determine the most effective ways to deliver training. Here are some strategies CIOs should keep in mind.
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The record revealed by investigations into IT performance is bad. Unfortunately, according to author and former Guardian Life CIO Frank Wander, the truth is even worse.
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Direct Line Group finds the cloud its safest bet to quickly establish a separate HR system before separating from its parent company.
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Whether through formal committees or ad hoc work groups, P&C insurers should have these four topics featured prominently on agenda for 2013.
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A former insurance CIO traces the endemic failure of IT projects — and the economic waste it implies — to the imposition of an industrial process on the social phenomenon of knowledge work.
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Skilled foreign worker programs are causing a U.S. brain drain, an Economic Policy Institute report says.
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Of the insurer's 35,000 employees, 14,500 do not have a desk at the home office, a move that the company's top executives, CEO Mark Bertolini and national business chief Joseph Zubretsky, have said helps cut costs in real estate.
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