Allstate Dives Into Mobile Claims Photos

Allstate announced today the introduction of QuickFoto Claim, a mobile claims capability available through its existing mobile app for its auto customers.

After an accident, a customer can take photos of their vehicle and the damaged area, submit them through the app, then after review by Allstate an estimate is sent back electronically to the customer.

The introduction follows a previous mobile introduction by Allstate earlier this year — an app for its DriveWise usage-based insurance product — and a mobile FNOL capability delivered at the South by Southwest festival by its subsidiary, Esurance.

Current claims capabilities in the Allstate app allow customers to document accident details, start a claim, view the status of an existing claim, see their claim payment history or send messages to their claim representative.

"QuickFoto Claim is the latest in a series of claims-related capabilities within Allstate Mobile designed to enhance our customers' mobile experiences with Allstate," Allstate SVP Bob Wasserman says in a statement. "This new capability make the claims process even easier and more convenient."

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio