Profile of Nathan GoliaSenior editor, Insurance & Technology
Member Since: 5/8/2014
Blog Posts: 1451
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk management. He is a frequent speaker and moderator at live and online events held by both I&T and third parties. A veteran of the trade press, Nathan worked as a database marketing reporter and copy editor for Direct Marketing News, as well as an assistant editor for The Toy Book, before coming to I&T. He is a graduate of Buffalo State College and a proud Western New York native.
Articles by Nathan Golia
posted in April 2012
The Click portal is designed to streamline and simplify surety bonds purchase and issuance for agents and brokers.
Blue Cross and Blue Shield of Florida opened retail stores three years ago, and several other health carriers told I&T about their admiration for the retail channel. What's driving this innovation in that line of business?
Michael Babikian, EVP and CMO of Transamerica Brokerage, the distribution arm of the life insurance carrier, says that there are ways to ensure producers' personal devices are secure.
Research indicates that consumers are scared off by cost concerns. What can the industry do to fight that?
The controversy over use of the Social Security "death file" has led to New York opening a website on which people can search for lost or forgotten policies.
The company also recently picked a new core systems platform.
Kevin Benjamin will lead Career Agency Distribution for the life insurer.
Employees of Liberty Mutual Group Benefits customers can submit their absences through their smartphones.
In contrast to a recent report on property claims, the consumer research firm finds that policyholders are more dissatisfied with auto claims than they have been in months.
However, people are slightly more likely to share positive interactions with insurers than negative ones.
The user experience experts at Corporate Insight offer five ways to generate a customer-friendly online insurance quote and evaluate six carriers' websites based on the consultancy's top best practices.
This weekend's tornadoes wreaked havoc within the traditional Tornado Alley, with Woodward, Okla. taking the brunt of the force.
Shortly after taking over the top technology post at Prudential Group Insurance, CIO Joe Hayes presided over a study of how employers use technology to deliver benefits. Find out what surprised him the most in that research.
The consumerization of technology has changed how consumers interact with businesses, and online retailers have led the way in providing the kinds of real-time, personalized transactions that customers have come to expect. Insurers can learn from the retail customer experience to improve their own customer satisfaction.
The site aims to improve health literacy among U.S. Hispanics by offering content in English and Spanish.
Troy Lethem, who runs information systems for the Middleton, Wisc.-based commercial lines carrier, tells Insurance & Technology why its implementation of OneShield Dragon was worth the leap of faith.
A report says that companies are dropping homeowners as dangerous weather events become more widespread.
Like many insurance IT executives, Joe Hayes, Prudential’s new group insurance CIO, is focused on improving the customer experience. But in his market, that takes on a dual meaning.
The Model Central product aims to help insurers deploy and measure the effectiveness of their predictive models.
If you're having trouble letting go and allowing workers to use their own personal mobile devices to perform enterprise functions, perhaps these hidden BYOD benefits will help convince you.
Tornadoes have already made their mark on insurers' balance sheets this year, the reinsurance broker reports.
A Dallas-area TV station shows Allstate employees at work with policyholders affected by recent tornadoes.
"UNSURVIVABLE!" comes the cry in a new tornado warning system spurred by recent intense and deadly outbreaks.
There were scattered injuries, but no reported deaths, after yesterday's outbreak.
Allstate EVP of technology and operations Suren Gupta says he wants the company to be known as innovative. He reveals three secrets to building an innovative corporate culture.
The Leading Hedge product provides hedging and reporting capabilities for annuity products.
The insurer will automate legal expense management using CSC's Legal Bill Analyzer and BPO services.
Despite heavy storm losses last year, property claims customer satisfaction increased, according to J.D. Power & Associates, which ranked 19 insurers on satisfaction.
The goal of the implementation is to reduce the amount of manual data entry in the appraisal assignment process, according to Vernon Ernst, national physical damage manager for the insurer.
The program links Humana members with heart conditions to nurses via a GE/Intel platform.
The risk areas for catastrophe events are wider than traditionally thought, and the insurance industry is adjusting its risk models to better understand its exposure.