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 Nathan Golia

Profile of Nathan Golia

Senior editor, Insurance & Technology
Member Since: 5/8/2014
Blog Posts: 1451
Posts: 136

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk management. He is a frequent speaker and moderator at live and online events held by both I&T and third parties. A veteran of the trade press, Nathan worked as a database marketing reporter and copy editor for Direct Marketing News, as well as an assistant editor for The Toy Book, before coming to I&T. He is a graduate of Buffalo State College and a proud Western New York native.

Articles by Nathan Golia
posted in December 2011

My Top 4 Topics for 2012

Every once in a while, we journalists are lucky enough to cultivate passion for a subject that our audience wants to read about. Following are some items I heard discussed throughout the industry in 2011 that I'm excited to revisit in 2012.

Can Regulation Kick-Start Insurance Innovation?

Usage-based insurance in the UK was thought to be a failed experiment until a ban on gender-based underwriting revived interest. How else can insurers use regulation to spur new technology initiatives?

Progressive Ponders Portal Password Problem

As the debate whether agent portals or agency management systems are the most convenient way for agents to write business rages, Progressive's Jim DeVito discusses how he's working on a related issue: the alphabet soup of portal passwords.

Do Agents Really Prefer Portals?

Novarica research we blogged yesterday indicates that agents prefer using carrier portals to their own agency management systems. But we received dissenting opinions immediately.

4 Ways to Ruin the Insurance Customer Experience

Carriers talk a good game about customer experience, yet a great insurance customer experience remains elusive. But there's no need to suffer through trial and error. Here are the four most important mistakes carriers must avoid in order to keep their customers happy.

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