Profile of Nathan GoliaSenior editor, Insurance & Technology
Member Since: 5/8/2014
Blog Posts: 1451
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk management. He is a frequent speaker and moderator at live and online events held by both I&T and third parties. A veteran of the trade press, Nathan worked as a database marketing reporter and copy editor for Direct Marketing News, as well as an assistant editor for The Toy Book, before coming to I&T. He is a graduate of Buffalo State College and a proud Western New York native.
Articles by Nathan Golia
posted in January 2012
User experience consultants KeyLime Interactive ranked the top mobile apps and websites among car insurers.
The carrier's goal is to enhance the customer experience in its contact center.
The commercial carrier will be provided with regulatory compliance, as well as fraud training, reporting, and investigation services.
With customer experience paramount, carriers are installing business units devoted to providing data-driven insights into current and prospective policyholders.
Its insurance operations also placed in the top 10.
The P&C carrier cited speed of implementation as a reason for selecting a packaged system.
Lexington Insurance Company has introduced an anchor-driven online video news series for its worldwide broker population.
The company is working with Columbia University to develop a clinical decision support system that dentists can use to encourage their patients to quit smoking.
The insurer used Accenture Claim Components to build a portal allowing web and mobile-based access to claims information.
The combined entity will "market a wide range of insurance and benefits products for employees, employers and affinity groups," according to a statement.
Michael Boyle, who took over the post in August 2011, says his goal is to provide customers, distributors and employers the best possible experience across all channels.
Technologists at insurance companies deal with dueling regulatory frameworks: financial and technological. But as yesterday's events show, there's much more action around the latter.
Agents using Apple's tablet computer can quote and sell policies with it, while those who prefer Android will gain the capability in the next few months.
There's plenty of opportunity out there for life insurers to grow their books of business, if they can reach the right prospects, according to Rose Cahill, insurance VP for marketing services company Acxiom. She shared with I&T her top tips for carriers to embrace digital marketing capabilities and get more people signed up.
The vendor's latest offering is aimed at auto manufacturers who want to offer in-vehicle technologies to their customers.
The insurer has selected Comply On Demand Enterprise for its specialty P&C, annuity and supplemental health lines of business.
The two companies with the lowest customer satisfaction rankings in a poll by Insure.com have both taken steps to shore up their reputation.
Weber had been head of the insurance practice for the Boston-based analyst firm.
As senior director of market management, Lisa Hoene will be responsible for the company's customer experience and intelligence initiatives.
The company's new Knowledge on Demand tool includes free continuing education courses.
An unprecedented year of catastrophe events at home and abroad, combined with a low interest rate environment pressuring investment income, is pushing insurers to be better underwriters, carrier CEOs say.
At yesterday's Property/Casualty Insurance Joint Industry Forum, Missouri insurance director John Huff and Federal Insurance Office director Michael McRaith applauded regulators' information-gathering and –analyzing capabilities.
The partnership intends to develop services that "provide a comprehensive platform for … safety, roadside assistance, insurance and advanced infotainment" through the insurer's Roadside Assistance program, the companies say.
The company's EPreview initiative, which allowed underwriters to review policies in PDF form rather than printing them out, won it an award from I&T sister publication InformationWeek.
Gartner predicts a social network will become a distribution channel and that health paying and providing will merge by 2014. But the groundwork is well-laid for both.
The group, which will be headed by Emily Pachuta within the company's Insurance Solutions/Retirement Solutions division, continues a trend among insurers toward more data-driven marketing efforts.
The New Jersey-based auto insurer wanted to make payments more convenient for its customers that wanted it without increasing costs for all of them, its COO tells Insurance & Technology.
The auto carrier walks Insurance & Technology through its effort to consolidate its policy and quoting systems onto a Unix-based platform.
Alyssa Hostelley discussed with I&T items on BlueWave customers' wish lists before her company was acquired by Cover-All at the end of the year.
Atlantic Casualty CIO Greg Ricker discusses why the E&S carrier implemented Oracle Documaker to improve ease of doing business for its MGA partners.