BlueWave President on Insurer's Claims Wants

As reported by our Anthony O'Donnell this morning, claims software provider BlueWave has been acquired by Cover-All Technologies. A few weeks ago, I chatted with BlueWave president Alyssa Hostelley for an article in progress. With the company in the news, I'd like to share this excerpt from our chat about what BlueWave's clients are asking of them.

Insurers are looking for a automation — they want to include some of their claims best practices through an automated system. A claims operation is filled with some steps that the adjuster doesn't necessarily need to make a decision about. They want to minimize some of the rote, non-value-added stuff along the way.

Also, there's easy onboarding — whether it's independent or internal adjusting staff, they want a system that's intuitive enough that they can quickly bring people up to speed. We saw that in Hurricane Irene: you really need to start mobilizing a larger pool of resources to help you with the first notices of loss that are coming in.

How will these customer needs be reflected in the combined Cover-All/BlueWave offering? We'll be watching.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio