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Plymouth Rock Names Mitchell Claims Solutions Provider

The group of auto and homeowners insurers noted ease of intergration among the reasons for selecting Mitchell's WorkCenter platform.

Boston-based Plymouth Rock Group of Companies, a conglomerate of personal and commercial auto and homeowner's insurance firms, has picked San Diego-based Mitchell International's WorkCenter platform to manage its physical damage claims.

WorkCenter removes the need for claims handlers to log in to multiple systems and rekey data fields, speeding workflow, according to a release. It also allows adjusters — and by extension, policyholders — to view repair status in real time. The total loss portion of the platform allows statistically driven and automated valuation, the statement adds.

"Mitchell's WorkCenter gives us the ability to leverage scale across all Plymouth Rock companies in terms of cost advantage, efficiencies, central data collection and consistent workflow," Rick Adam, VP of claims for Plymouth Rock-owned High Point Safety and Insurance Management Corporation, says in a statement. "The ease of implementing Mitchell's claims handling technology in such a diverse IT environment was a definite deciding factor in our decision to choose WorkCenter."

Progressive also recently selected the WorkCenter platform to power its claims services.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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