Swiss Re Inks 10-Year BPO Contract Extension With CSC

Swiss Re (Zurich) has extended its business process outsourcing contract with Falls Church, Va.-based CSC for 10 years.

Under the terms of the deal, CSC will work with Swiss Re's direct life insurance business, Admin Re through July 2020. Admin Re acquires blocks of life insurance business, enabling these primary insurers to release capital and gain access to future profit streams from in-force portfolios.

The companies, which began working together in 1995, will incorporate new features of CSC’s CyberLife, Customer Service Accelerator and Claims Management Accelerator software to provide additional e-delivery and self-service capabilities and enhancements to claims processing, according to a release.

“Having worked with CSC for 15 years, we know the team understands our unique strategic goals,” Donna Kinnaird, president, Swiss Re Life & Health America, says in a statement. “Our renewed agreement positions Swiss Re to continue pursuing Admin Re acquisition opportunities and to benefit from CSC’s insurance processing expertise and system capabilities.”

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio