Content posted in May 2002
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Quality over Quantity
Former Jefferson Pilot, Chubb Life CIO moves to sales side of consulting firm.
Beigian To Ramp-Up Worksite Firm
Former AFLAC CIO returns to industry.
EXECUTIVE NEWS
Executive moves and promotions in the insurance technology industry.
Product & Services Showcase
Summary of new technology products.
Strategies for Putting the Customer First
Making a solid business case is key to achieving customer service return on investment, according to participants in Insurance & Technology's conference.
CRM Still Insurance Spending Priority
Cost is the largest trigger of C-level involvement in IT purchases, according to research from InformationWeek, Insurance & Technology's sister publication.
CFO Communication 101
Communicating the value of IT to the person holding the checkbook is vital in today's environment of smaller budgets and increased scrutiny of spending.
Secrets of the Budget Masters Revealed!
What are some of the strategies insurance tech executives use to manage their budgets? Seven industry leaders reveal how they're maximizing IT dollars to keep their firms
competitive.
There’s No Value Without Accountability & Execution
The mandate to achieve ROI is making IT/business alignment a reality, according to two executives from IBM Global Services: Julie Donohue and John Connolly.
Mastering Money Management
Tracking ROI is no longer an elusive goal, as insurers adopt measures and metrics for maximizing return on IT investments.
Allstate Centralizes Training Information
More than 67,000 learners are actively using the insurer's customized learning management system.
Maritime Revamps Advisor Application
Canadian insurer taps Qunara and Crystal Decisions to Web-enable financial advisor information channel.
Z-App Streamlines Pre-App
To add efficiency and provide cost savings, Zurich Life has moved from a fax-based pre-application process to an electronic application for its agents.
Fair, Isaac/HNC Eye Analytics
Fair, Isaac acquires HNC Software for $810 million.
FM Global E-Enables Testing
P&C insurer will improve research collection and analysis.
Alliances & Partnerships
Insurance Services Office acquired Applied Insurance Research; SEAGULL entered into an agreement with Hostbridge Technology; Perficient will acquire both Vertecon and Javelin...
Achieving Real-World Results
Executive Summit 2002 Examines Vision/Value Balance.
Cool Sites
We asked Kevin Zimmer of Princeton Insurance for a summary of his favorite websites.
Cogentric Lowers Liberty Risk
Liberty International Underwriters awards Cogentric contract.
Businesses Urged To Share
Bill seeks to limit use of sensitive information in lawsuits.
New Contracts
Jefferson Pilot Financial awarded contract to Research in Motion; Builders Insurance Group has chosen Ravello Solutions; Scottish Annuity & Life awarded a contract to COSS Development Corp...
Hot Product
New Technology Product.
Financial Practice Set at HP
New HP combines Compaq's front-end with HP's back-end technology.
Cyber News
Manulife has partnered with CNN/Money Online; XL Reinsurance America signs agreement with eReinsure; Clarica Life offers online annuity illustration capability...
Credit-Scoring Alternatives Sought
States continue to debate legislation restricting the use of credit for underwriting, but do credit scores really matter?
The Money Game
This month's editorial about economic downturns and recessions, by Katherine Burger, Editorial Director.
Global Operator Embraces Both Centralized & Decentralized IT
Manulife Financial uses its century-old global scope to maximize its technology budget. The insurer reduces operation costs through shared data centers in different global regions and by outsourcing its infrastructure.
Is Your Global Technology Infrastructure in Order?
Infrastructure considerations such as performance, capacity, scalability, and reliability are critical to an insurer's ability to deliver on its business strategies—especially in an increasingly global industry.
ILOG/DWL Partnership Targets Data Consolidation
ILOG (and DWL enter into a new partnership responding to insurers'
needs for customer data consolidation across multiple lines of business.
Farmers Expands Offshore Operations; Signs Deal With Cognizant
Reflecting the drive to find cheaper alternatives to traditional IT activities, Farmers Insurance Group is expanding its successful offshore outsourcing program and has signed a contract with Cognizant Technology Solutions Corp.
Self-Service Functionality, e-document Delivery Distinguishes Leading Carriers
Progressive Insurance earned the top overall ranking in the Gomez Q2
Internet Insurance Carrier Scorecard. Progressive continues to invest
aggressively in improving the functionality and usability of its
consumer-facing Web interface.
CRM Briefs
--> Pramati Technologies, a developer of J2EE application server technology, and Innova Solutions, a CRM services provider, form strategic alliance.
--> Mercator announces support for Siebel Systems' Universal Application Network. --> UpShot Corp. will integrate its sales-focused CRM solution with applications already on a salesperson's computer.
Delivery Strategies Briefs
--> eAutoclaims launches car rental procurement offering within eJusterSuite, its auto repair claims ASP.
--> The Bluebook International taps Cotelligent to develop a suite of products to automate claims handling.
--> The newest version of Kamakura Corp.'s risk management solution offers integration of credit scoring capabilities.
--> London American General Agency initiates 10 percent premium discount with Scottsdale Insurance for taxi fleets using DriveCam's Driving Feedback System.
News Briefs
--> Jefferson Pilot Financial launches service providing real-time pending updates over the Internet.
--> Allfinanz was recognized with the ACORD Certification Honoree Award and the ACORD/NAILBA/NAVA Implementer Award. --> G2X releases Agility: Insurance 1.0, a Web-based version of its n-tier, J2EE G2X: Agility application for relationship management and new business processing.
Beyond Borders
"Beyond Borders" editorial of the July 2002 IASA Supplement by Katherine Burger, Editorial Director.
CONNLY NAMED CIO AT ST. PAUL COS.
Michael R. Connly, who has been named chief information officer at The St. Paul Companies, says that while in his new role he will focus on controlling costs, reusing technology across the entire company and leveraging the Internet for most new technology offerings.
SHORT-TERM DELIVERABLES, STANDARD PROCESSES CHARACTERIZE NEW INFO TECH REALITY
At the ACORD Conference in Orlando, panelists from Mutual of Omaha, GeneralCologne Re and Zurich North America discuss their strategies regarding systems integration, ROI, short-term deliverables and standards.
PILOTFISH AND DATAMATICS MIX ON/OFFSHORE RESOURCES
PilotFish Technology's NetBusiness Acquisition, which enables the integration of distributors, underwriters and third party administrators involved in the policy administration process, will be combined with the offshore services of Datamatics Ltd.
IVANS LAUNCHES "GET REAL" PROGRAM
IVANS announced "Get Real," an implementation program that will help carriers and agencies address their most common agency and company customer service issues in real time within their existing workflows.
ACORD Briefs
--> FireStar Software and Microsoft partner to assist enterprise developers
--> HNC Software and The Hartford Financial Services Group launch XML Manager For Insurance --> AscendantOne and Deloitte & Touche partner to provide Web/network ready solutions --> GRX Technologies launches version 3.0 of GRX Risk Platform --> G. A. Sullivan released Enterprise Orchestrator for Insurance (EOI) --> Instec introduced a complete, native Windows commercial package policy processing solu
Delivery Strategies Briefs
--> Travelers is in production with a real-time SEMCI capability.
--> The Hartford Financial Services Group has licensed HNC Software Blaze Advisor --> Prudential Financial expands Prudential Xpress to third-party brokers.
SEEKING I&T'S ELITE EIGHT 2002
Insurance & Technology wants you to let us know who you think is the most visionary technology executive in insurance.
CRM Briefs
--> Jacada and SeeBeyond have released a real-time integration solution for legacy system connectivity
--> Epicor Software has released an Internet architecture for Microsoft.NET platform --> Deloitte Consulting has announced an expansion of its alliance with SAP AG.
Chubb Launches Personal Lines Site
Building on existing personal lines Web pages within its public Web site, Chubb has collaborated with IBM Global Services to provide an interactive personal insurance Web site to serve customers and agents.
Bessellieu Heads Sherwood's North American Operations
Supporting its bid to shift the bulk of its business to the North American market over the next three years, Sherwood International brings on board former Cap Gemini Ernst & Young executive Steven Bessellieu as president of North American operations.
TCi and AIT Partner on Life Offering
The systems integration challenges facing life insurance companies have created an opportunity for life industry consultant TCi Consulting & Research and CRM provider AIT, which will offer an integration solution for the life insurance and annuities industries.
NEWS BRIEFS
A comprehensive strategic relationship has been formed between Kemper Insurance Companies and Berkshire Hathaway; John Hancock unveils the Comprehensive Estate Tax and Income Analysis tool; Pennsylvania's Medicaid Management Information System awards Unisys an approximately $14.75 million contract...
CRM Briefs
StayinFront releases the latest version of its Visual Elk 9; Bytemasters launches Contact Master 2, Workgroups Edition; Avaya Inc. releases Integrated Stackable Telephony Solution...
Delivery Strategies Briefs
Insurance.com enters into three new alliances; FLAG Bank's FLAG Financial Services division announces exclusive partnership with Digital Insurance, Inc.; The Securities Industry Association releases telemarketing guide...
Tomb Charts New Waters
Former KPMG insurance executive Ben Tomb forms new consulting firm, Headwaters Consulting.
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