Content posted in May 2004
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North Carolina Farm Bureau Expedites Policy Processing
Using Clear Technology's Tranzax platform, North Carolina Farm Bureau has reduced its staff and expedited its policy processing function. The carrier has improved quality dramatically while redeploying 30 percent of its staff and reducing policy turnaround from three weeks to five days at the most.
Lessons from the Space Program: I&T Speaks to NASA Legend Gene Kranz
Most famous as flight director of the Apollo 13 mission, Gene Kranz played key roles in the space program from the Mercury missions to the lunar landings to the Space Shuttle era. On Richmond Events' CIO Forum (May 10-12) cruise out of New York Harbor, Insurance & Technology editor Anthony O'Donnell had the opportunity to ask Kranz what lessons the space program might have for insurance technology executives.
A Framework for Designing an Effective E-Signature Process: Part II -- Significant Risks and Possible Mitigants
The second in a series of three articles addressing the opportunities presented by The Electronic Signatures in Global and National Commerce ACT ("ESIGN"), this installment, authored by Brannon D. Anthony and Patrick J. Hatfield, discussess significant risks common to e-signature processes.
Excellence in Giving
When the president of the New Orleans Medical Mission (NOMM) asked Pan-American Life to donate some PCs to the charitable organization, Valerie Moscona, the insurer's second vice president of enterprise computing, had a better idea.
Standard Picks Bernard To Serve Customers
Standard Insurance, a subsidiary of StanCorp Financial Group (Portland, Ore.; $9.9 billion in assets) has named John Bernard senior vice president of operational excellence.
TechWatch
Product & Services Showcase
Let the Good Times Roll?
Improved prospects for industry growth are creating a more encouraging environment for IT initiatives, according to InformationWeek Research.
Winning With a New Mind-set
Facing the Demands of Change
Speaking Up for VoIP
As Voice over IP matures, more insurance technologists than ever are clearing the hurdles that once hindered the protocol's full potential.
Position of Influence
The Principal's Barry Griswell advocates IT that benefits customers and producers.
Reconnecting With Agents
Technology transformation brings Penn National Insurance back to profitability.
Making Met-Tech Magic
Catherine Rein, MetLife Auto & Home, takes an active roll in IT project prioritization.
A Shot in the Arm
Anthony Watson prescribed a dose of technology for once-ailing HIP Health Plan.
Back to the Future
Mike McGavick stresses technology and looks to Safeco's past to plot its future.
Technology Advocates
Tech-savvy CEOs lead technology-focused companies through profitable change.
Affordability and Service
Oxford Health Plans' CIO Steve Black believes a sweet spot exists between high-tech and high-touch.
Packeteer Unclogs LandAmerica’s Pipes
Application traffic management solution helps LandAmerica overcome response delays and avoid costly bandwidth increases.
IDP Helps Cooperativa Search Against OFAC
Puerto Rican carrier streamlines compliance efforts and avoids penalties by qutomating matching process.
Online Training Saves Big Bucks
The Cincinnati Insurance Co. turns to Pathlore Software for a Web-based training and information solution.
SPIM Gaining Ground on Spam
IM is becoming the conduit of choice for senders of unsolicited messages.
USAA Adds 850 Jobs
Growth driven by successful financial management, increased demand.
IT Isn’t Tapped for Compliance
Insurers face cultural hurdles in streamlining processes.
Laptop Theft Compromises Data
GMAC Financial Services customers have personal data stolen.
Aetna Co-Sources with IBM
Seeks knowledge transfer to build technology as core competency.
Honesty Is the Best Policy
A new lie detector telephone technology may encourage more policyholders to tell the truth when filing insurance claims.
You're Admired!
Thanks to the prominence of a certain real estate developer from Queens, the public's current image of a successful CEO is a guy with bad hair, a taste for opulent furnishings, an ability to play underlings against each other and a penchant for public terminations.
HMSA Standardizes on Documentum
Hawaii Medical Service Association has standardized on the Documentum ECM platform to manage enterprise content and is integrating Acartus' ApertureOne to implement a comprehensive, integrated report management solution.
A Framework for Designing an Effective e-Signature Process: Part I -- The Building Blocks
The Electronic Signatures in Global and National Commerce Act ("ESIGN") became effective in October 2000, but insurance industry participants have been slow to seize the opportunities it presents. In this article, authors Brannon D. Anthony and Brian T. Casey cover the basic provisions of ESIGN that provide the foundation for implementing an e-signature process.
Online Lessons from the Brokerage Industry: Techniques Life Insurers Can Use to Support Retirees’ Distribution Needs
While life insurance companies that branched off into mutual funds and other financial products in the 90s are well-positioned to leverage their reputation for protection and distribution products, few life insurance firms have yet to prepare their online environments to support adequate online funds distribution capabilities.
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