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Farmers First Client of Accurence Site Inspection System

The system uses digital means to gather data and processes it in the cloud.

Farmers Insurance (Los Angeles) has been using SettleAssist from Westminster, Colo.-based Accurence since August.

The system, widely released today at PLRB/LIRB 2011 Claims Conference, standardizes and automates the onsite inspection and scoping process for property claims adjusters, Accurence claims. SettleAssist uses digital pen-and-paper smart forms or a smartphone application to gather inspection data at the loss site, Accurence explains. Loss inspection data are transmitted wirelessly to the SettleAssist decision intelligence engine, a private cloud system, that validates inspection data; builds a model of the situation; applies rule sets based on guidelines, building codes, policy provisions, department of insurance regulations, aerial CAD data and cost estimating data; automates the scope of repair and generates an estimate.

"SettleAssist provides accuracy and guideline change management benefits to our claims settlement process – while the adjuster is onsite – that were previously not possible," Rob Koch, claims AVP for Farmers, says in a statement. "[Accurence] have successfully pioneered this category of onsite claims inspection and scope automation software."

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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