Content posted in June 2001
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Facing Non-Traditional Rivals
Organizations that boast real-time technology, consolidated information, trusted advisors and strong brands pose the biggest competitive challenge to insurers.
Quiet Co. Makes Noise
Northwestern Mutual implements online learning tools and Web sites for its field force of financial representatives.
STORAGE EXPLOSION
E-commerce and everything digital places huge demands for storage capacity on insurers
Are We There Yet?
Anytime, anywhere computing is progressing in the insurance industry, but for most applications there still are strings attached.
Grange Battles Organized Fraud
Grange Insurance turns to NetMap Analytics' NetMap for
Claims visual link analysis tool as part of fraud detection reengineering effort.
Money Isn’t Everything, But...
Although IT managers cite challenge and responsibility as the key factors in job satisfaction, almost half are dissatisfied withtheir current pay, according to a recent survey.
The Customer-Centricity Challenge
I&T's Executive Summit 2001 provides insights into new competitive arena.
Tracking Hurricanes Real-Time
RMS' online CAT-modeling system improves short-term risk assessment.
Old Mutual's Click-and-Mortar
Spin-off Americom Life takes the B2B approach on the Web.
MetLife Brings Services to Web
Customers' offline behavior informs online tactics
UnumProvident Streamlines Claims
Workflow solution reduces costs and improves efficiency and service.
Demutualization—Can't Do It Alone
Updating and modifying financial reporting systems requires significant manpower and time investments, from inside and outside the insurance company.
BSCA Chooses Dell for Cost Savings, Better Service
Aiming to reduce expenses and get a better deal on service provider quality,
Blue Shield of California has chosen Dell as a systems and services provider.
Oracle Anointed Strategic Provider by Guardian Life
The Guardian Life Insurance Co. has taken its relationship with Oracle to a
new level, naming the software and database technology vendor as a strategic technology provider
Nationwide Names Former Bank One CIO Keller EVP/CIO
In an effort to strengthen its position in the market and citing technology
as critical to its competitive position in the marketplace, Nationwide has
named former Bank One CIO Michael Keller as EVP/CIO.
ACORD and WISe Combine Global Standards
ACORD and WISe confirmed they are merging their standards-development
activities. Integration of standards development activities is expected
to begin July 1.
NEW AWARD RECOGNIZES INSURANCE INTERNET INNOVATION
The Insurance Innovators Award, which will recognize insurance organizations' use of Internet technologies to improve business relationships, has been launched by Insurance & Technology, InSystems and META Group.
CRM Briefs
Financial institutions are seeking ways to reduce the costs of conducting
business over the telephone channel, according to a Meridien Research
report; Siebel Systems and Noetix agree to develop Noetix's data integration software product to support Siebel's e-business applications; Perseus Development Corp. announces the release of SurveySolutions Enterprise Portal
for integration with CRM applications using Oracle, SQLServer, DB2 and other SQL databases.
DELIVERY STRATEGIES BRIEFS
MetLife subsidiary Paragon Life Insurance Co. launches new two Web sites to provide group variable universal life customers greater service and access; CNA Trust re-launches its Web site, www.cnatrust.com; a growing number of mutual fund companies' Web sites allow existing clients to purchase funds directly over the Internet, but don't extend the capability to new clients, says a report from DGL Consultants.
BCBSLA Taps SeeBeyond To Prepare for HIPAA
In preparation for pending HIPAA regulations, the Louisiana Blue chooses SeeBeyond's eBI Suite to link its disparate systems and provide for a HIPAA-compliant data transfer.
Pru Goes B2B To Woo Distributors for "Mass-Affluent" Market Share
PrudentialXpress, a Web-based, business-to-business platform to support sales by independent financial services distributors, has been launched by Prudential.
I&T, InSystems, Meta Group Partner To Honor Internet Innovators
Insurance & Technology, InSystems and META Group are partnering to initiate the Insurance Innovators Award, which will recognize the use of Internet technologies to improve business relationships.
Clarica's New CIO Views Technology as Differentiator
When Clarica named a new tech chief, it did not have to look far. The life insurance and annuity provider named 16-year veteran Peter Van Dyk as the company's vice president of IT and CIO.
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