Content posted in April 2003
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BEECHER LEAVING TRAVELERS TO BECOME GLOBAL CIO AT MARSH
Diana E. Beecher, SVP/CIO for Travelers Property Casualty, will leave the company to become global CIO at Marsh Inc., Travelers' media relations has confirmed.
CSC CHOOSES SSA FOR PATRIOT COMPLIANCE SOLUTION
As the industry awaits the announcement of the final USA
PATRIOT Act requirements, CSC has selected Search Software America's Identity Systems software solution to include in its PATRIOT Protector Service anti-terrorism regulation compliance ASP offering.
ANALYSIS FROM GOMEZ: CHANGE-QUOTING SERVICES CAN DRIVE INTERNET CHANNEL ADOPTION
The Gomez Q1 2003 Internet Insurance Carrier Scorecard reveals 88 percent of Scorecard firms offer the ability to change a driver, vehicle, address or coverage level/deductible via the online channel.
PRIVACY CONSIDERATIONS ARE LINCHPIN OF SUCCESSFUL WEALTH MANAGEMENT STRATEGY
As the wealth management concept becomes a significant shaper of distribution strategies, there are several regulatory and legal considerations companies must address as they work to broaden their portfolios.
MEASUREMENT IS KEY TO MAKING SERVICE A COMPETITIVE WEAPON, URGES THE HARTFORD'S RITCHEY
"Measurement is the cornerstone" of any effort to improve customer service and turn it into a competitive advantage, advised Sharon Ritchey, SVP, The Hartford, P&C Service
Operations, and keynote speaker at last week's Customer Service Leadership Forum.
PORTAL STRATEGIES EMPHASIZE EFFICIENCY, EDUCATION
MetLife aims to make the Internet the channel customers prefer, according to vp Sachin Shah, who, with Anthem's
Mark Boxer, SVP, e-business, spoke about "The Next Generation of Portals & Self-Service."
PRUPAC'S EVOLUTIONARY APPROACH TO CUSTOMER FOCUS EMPHASIZES COST REDUCTION
It may be that objectives can be approached through a grand, guiding conception, but that's not how Prudential Property and Casualty Insurance arrived at its e-commerce-based customer focus.
APPROACH COMPLIANCE AS COMPETITVE ADVANTAGE: TOWERGROUP'S SMALLWOOD
New rules that affect how customer information is used and shared should be seen as "an opportunity to distinguish yourself, not as a cost of doing business," according to TowerGroup's Deborah M. Smallwood.
ACHIEVING SINGLE CUSTOMER VIEW-IT'S NOT ALWAYS ABOUT TECHNOLOGY
Although the potential benefits of achieving the proverbial "single customer view" are numerous, the business factors driving insurers to pursue this strategy are quite varied.
St. Paul Says 'Thanks a Million'
St. Paul Companies' involves employees in charitable giving plan.
Executive News
Executive moves in the insurance technology industry.
Montana State Fund Appoints New CIO
Harold Williams, formerly of Nationwide Insurance Appointed CIO of Montana State Fund.
Product & Services Showcase
New products from NEC Solutions, ebix.com, Connective Technologies, and more...
E-Bill Paying a Hit With Consumers
But while 40 million Americans will pay bills via the Web this year, most of those are not insurance premiums or other insurance payments.
Delivering on Self-Service
Although self-service can reduce administrative costs and improve information access, insurers shouldn't underestimate the task of actually getting customers to adopt it.
Bridging IT Globally
Converium is gaining competitive advantage by approaching technology on a global level.
Extending Underwriters’ Reach With Intelligent Underwriting
As insurers return to fundamentals, technology powers smarter automated underwriting practices and puts more vital information at underwriters' fingertips.
The Perennial Legacy Systems Question: Restore or Rebuild?
With tighter budgets and a focus on short-term ROI, many insurers lean toward restoring and enhancing existing systems. Here's how four companies made tough legacy decisions.
Perspectives on Service
On the Record with Jan Franklin, vice president and CIO, Farmers Insurance Group.
Capital IDs Single Sign-On Solution
Single sign-on capability is enabled for providers, group administrators and brokers with OpenNetwork's DirectorySmart.
Improving Document Flow at Mid-Continent
Mid-Continent can now scan 50,000 documents a day with Exigen's image capture product.
Saving with Online HR Self-Service
CUNA Mutual drives internal efficiencies with HR product from Authoria and PeopleSoft.
CECI Launches Agency Portal
IBS helps carrier build an agency portal interface to its Applied Systems Diamond insurance processing system.
Cool Sites
We asked Jaime Sguerra of The Guardian for a list of his favorite websites.
NJ To Offer E-Licensing
New Jersey one of four states to pilot NAIC e-licensing capability.
Cyber News
Celina Insurance Group and Rackley Systems, Inc. have teamed up; CCC Information Services Inc. has entered into a relationship with CARFAX...
Aetna Mines Ethnic Health Data
Will analyze data to track racial and ethnic disparities in healthcare.
Hot Products
This month's hot products from SurfControl and PM Solutions.
Alliances & Partnerships
Xdimensional Technologies, Inc. is partnering with Fiserv FSC, Inc.; Pegasystems Inc. has signed eLoyalty as a service partner; PS'SOFT has formed a partnership with Concordant...
Regence Pushes Direct Sales
Health insurer launches online shopping for individual customer niche.
Munich Re To Replace Legacy
Through the use of mySAP Insurance, Munich Re will replace various legacy systems.
St. Paul Launches SPCXpress
The St. Paul offers agents quote through issuance capabilities.
New Contracts
Zix Corp. has been awarded a contract by Humana Inc.; Genelco Software Solutions a division of Liberty Insurance Services Corp., licensed Genelco LifeView to AAA Life Insurance Co.; Exstream Software Inc. announced that KeyCorp is using its Dialogue software...
Norwich Pilots Telematics
UK insurer is betting the time is right for usage-based auto insurance.
Insurers Slow To Adopt Linux
With carriers operating older systems that are difficult to change, adoption of Linux and other open source software is slow.
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